Frequently Asked Questions


How do I get a dealer login for the web store? Please complete the enquiry form on the contact page of the web store. One of our in house sales specialists will contact you within 24 hours.

 
I can’t find the product I want on the web store?  Products shown in our web store are generally kept in stock at the warehouse in our Burnaby facility. Product shipments from manufacturers arrive on a daily basis. If you want to confirm an item is available to ship that day you can call our in house sales specialists to confirm the item and quantities required are available to ship immediately. You may also request to have an email confirmation of all of your orders sent immediately.

 How do I get a specific quote for freight charges related to my order? The freight charges shown are an approximate calculation based on the dimensional weight of the product. They are based on regular ground freight service by courier. Expedited or air freight services are available to most destinations in Canada. You may request a detailed freight quotation from our shipping department at any time by calling us at 1 877-946-9255 or emailing us at orders@trendsinc.com

 Can I purchase directly from Trends? The web store has been designed to facilitate web orders and enquiries from Trends existing dealers. At this point Trends does not sell directly to end users or consumers. We would be happy to put these buyers in touch with a local retailer who is better equipped to service their specific needs. Please complete the enquiry form on the contacts page.

 How do I pay for my purchase? Payment for any and all shipments may by made by credit card (Visa, Mastercard ,American Express) at any time as part of the “checkout” process. Payment terms are available for existing accounts with an established Trends open account.

 How do I change or cancel my order if I need to? All orders entered through the web store are automatically sent to our in house sales specialists on an immediate basis. You can make any changes required to your orders by calling us toll free at 1 877-946-9255 or emailing us atorders@trendsinc.com.

 Where can I get additional product information other than what is shown on the web store?Manufacturer’s websites may contain some additional product information not shown on our web store. You can access links to these websites through our company website at wwww.trendsinc.com.

 How long will it take to get my order? Orders received by 1 PM Pacific Standard Time are generally shipped the same day. All orders are subject to credit approval prior to shipping. Transit times to various locations in Canada may vary according to carriers used and weather conditions. You can get more specific information on transit time for your shipment by contacting our in house sales specialist’s toll free at 1 877-946-9255 or by email @ orders@trendsinc.com

 What freight options are available for shipping my order? All shipments are scheduled to go out by regular courier or trucking company via ground service. Expedited services are available to most destinations in Canada. You can get more specific information on freight options available for your shipment by contacting our in house sales specialist’s toll free 1 877-946-9255 or by email @orders@trendsinc.com

 What happens if an item is “out of stock”? Products shown in our web store are generally kept in stock at the warehouse in our Burnaby facility. Product shipments from manufacturers arrive on a daily basis. Occasionally products may require special order or may be currently unavailable from the manufacturer. There are usually substitute products available for most items. If you want to confirm an item is available to ship that day, or an alternate product available in its place you can call our in house sales specialists to confirm the item and quantities required are available to ship immediately. You may also request to have an email confirmation of all of your orders sent immediately.

 How do I get an account setup with Trends? Trends Electronics would be happy to process a credit application for you. Please submit an enquiry from the contacts page and a credit application will be sent to you within 24 hours. It can take up to 72 hours to process a credit application for open Terms with Trends Electronics. Our standard open account terms are 2% 30, net 31.Please ensure you complete all sections of the credit application so that we can expedite the process on your behalf.

Trends Electronics inc.

#202 2999 Underhill Ave.
Burnaby, BC.
Canada V5A 3C2
 
t. 1 . 877 . 946 . 9255
f. 1 . 800 . 618 . 7363
t.      604 . 988 . 2966
enquiries@trendsinc.com